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  • English
  • Deutsch
  • Italiano
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Home
  • Professionals
    • Manage account
    • Upload Patient data
    • RemoteCare
    • Manage patients
    • EMR integration
    • Connect with mySugr®
    • Strip management
  • Tech Support
    • Upload patient data
    • System requirements
  • Contact us

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  2. Professionals
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Professionals

Connect with mySugr®

    • How to create a patient account and invite them to use mySugr®
    • How to connect existing patients

Manage account

    • How to verify my account
    • How to verify my role
    • How to sign in for the first time
    • How to reset my password
    • How to minimize the login verification requests
    • How to change my password
    • How to change language settings

EMR integration

    • Learn more about EMR integration
    • How to generate EMR reports

RemoteCare

    • What is the Roche Diabetes RemoteCare solution
    • How to identify patients who may benefit from remote monitoring

Upload Patient data

    • How to upload patient data from Accu-Chek® devices using Web Device Link
    • How to install Web Device Link Plugin
    • How to import data from an Abbott Freestyle Libre CGM device
    • How to import data from a Medtronic CGM device
    • How to import data from a Dexcom CGM device
    • How to connect my patient’s device for the first time

Manage patients

    • How to use the Patient management screen
    • How to set up patterns for a patient
    • How to search for a patient
    • How to print and download reports for a patient
    • How to deactivate a patient account
    • How to create a patient account

Strip management

    • How to set alerts to monitor a patient’s optimal intervals of glycemia
    • How to manage my patient’s testing routine using guidelines
    • How to follow up with my patient status using Pick up at center
    • How to deliver extra test strips to a patient
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This website contains information on products which is targeted to a wide range of audiences and could contain product details or information that is otherwise not accessible or valid in your country. Please be aware that we do not take any responsibility for accessing such information, which may not comply with any legal process, regulation, registration or usage in the country of your origin. Screens shown through this website are representational only. The screens or data you see may differ from the screens in the app. This would include time format and units of measurement, (mmol/L or mg/dL) for example.

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