Solution

<p>To remove a patient from the RocheDiabetes Care Platform:</p><ol><li><strong>Remove all devices associated with the patient.</strong> Before deactivating a patient account, all devices associated with this patient must be removed. Select a patient, click on <strong>Edit patient</strong> <span><img height="23" src="https://lh7-eu.googleusercontent.com/GBHnPZK8ZhHpAnIlF50FDwV63lI29FDkJG7hOo-BwAFNBs3yPwbf2WUQ6Nbxy3LMINkIEzGElptFzLFR2vc1TT-APvqDO4wtxsOPOGj6BwuwY8FkK50roaXLsyO9o7kSbRTt7Tv4JPSO8CPLUmyQxeE" width="20"></span> on the sidebar to open the patient settings menu, and select <strong>Devices</strong>.<br>&nbsp;</li><li><strong>Confirm the removal of a device.</strong> Select <strong>Remove</strong> under the column <strong>Actions</strong>, and click <strong>Accept</strong> to confirm the removal.<br>&nbsp;</li><li>Select <strong>Deactivate patient</strong>. State the reason for deactivating the patient and include comments. Click <strong>Deactivate patient</strong> and <strong>Accept</strong> to confirm.</li></ol><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong> The patient’s details will remain on the system, but their details will appear in red on the search option page. It can be reactivated from the administration portal only.</p></div>