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User type Health care Professionals Patient Tech Support Other Subject OtherHow to install the Device Link software to upload patient dataHow to upload patient data from other supported devices (Windows)How to install the Device Link software to upload patient dataHow to create a patient account and invite them to use mySugr®How to change language settingsWhat are the RocheDiabetes Care Platform's system requirementsHow to change my passwordHow to install Web Device Link PluginHow to verify my accountHow to install Device Link Software in silent modeHow to import data from an Abbott Freestyle Libre CGM deviceHow to import data from a Medtronic CGM deviceHow to import data from a Dexcom CGM deviceHow to generate EMR reportsHow to deactivate a patient accountHow to create a patient accountHow to minimize the login verification requestsHow to print and download reports for a patientHow to reset my passwordHow to upload patient data using Device LinkHow to search for a patientHow to sign in for the first timeHow to use the Patient management screenHow to upload patient data from Accu-Chek® devices using Web Device LinkWhat is the Roche Diabetes RemoteCare solutionWhy can’t I install the Device Link software and upload dataLearn more about EMR integrationHow to verify my roleHow to connect my patient’s device for the first timeHow to connect existing patientsHow to set up patterns for a patientHow to seek and receive reimbursement for a remote consultationHow to communicate with my patient using the RocheDiabetes RemoteCare solutionHow to enroll a patient in the RocheDiabetes RemoteCare solutionHow to identify patients who may benefit from remote monitoringHow to follow up with my patient status using Pick up at centerHow to set alerts to monitor a patient’s optimal intervals of glycemiaHow to deliver extra test strips to a patientHow to manage my patient’s testing routine using guidelinesHow to visualize patient data from their mySugr® accountHow to create a patient accountHow to change my passwordHow to upload health data from other supported devices (Windows)How to prepare my Accu-Chek® device to start uploading dataHow to pause the strip deliveryHow to check my strip delivery statusHow to communicate with my doctor using the RocheDiabetes RemoteCare solutionHow to install the Device Link software to upload health dataHow to share my health data from mySugr® with my doctor using a sharing codeHow to manage my connectionsHow to enable automatic uploads from other supported devicesHow to change language settingsHow to sign in for the first timeHow to upload health data from my Accu-Chek® deviceHow to check if my device can automatically upload dataHow to share my health data from mySugr® with my doctorHow to prepare other supported devices to start uploading dataHow to use my dashboardHow to reset my passwordHow to check if the RocheDiabetes Care Platform is compatible with my computer Enter Subject Description List the actions taken to replicate the issue and share the details of the patient account you were attempting to access. 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