Manage account
How to sign in for the first time
Issue
<p>As a healthcare professional, I'm unable to sign in to my RocheDiabetes Care Platform account.</p>
Solution
<p>To set up your account and sign in for the first time:</p>
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1. Create your password
<ul><li>Go to your inbox and open the email <strong>Your RocheDiabetes password</strong>.</li><li>Click the button <strong>Set up password</strong>.</li><li>Type in your password.</li></ul><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong> Your password must be at least 8 characters long and contain:</p><p> </p><ul class="rteindent1"><li>a number</li><li>a lowercase</li><li>an uppercase</li><li>a symbol</li></ul></div><div class="article-notice-warning" role="alert"><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> The link is valid for 24 h. If it expires, go to <a href="https://care.rochediabetes.com">https://care.rochediabetes.com</a> (for International users), or <a href="https://hcp.myrdcp.com">https://hcp.myrdcp.com</a> (only for US users) and click <span style="font-weight:bolder;">Forgot password</span> to request a new email.</div> -
2. Read and accept the consent
<ul><li>Open the confirmation email <strong>Password created!</strong> and click <strong>Sign in</strong>, or visit <a href="https://care.rochediabetes.com">https://care.rochediabetes.com</a> (for International users), or <a href="https://hcp.myrdcp.com">https://hcp.myrdcp.com</a> (only for US users).</li><li>Type in your email and password.</li><li>Read and accept the <strong>Security of personal information consent</strong>.</li></ul> -
3. Sign in
<ul><li>You can now sign in to your account.</li><li>A verification code is required every time you sign in from a different country, when you use a new browser, when you delete your cookies, or once every month. If you are being asked for a verification code, follow this <a href="/care/professionals/manage-account/how-verify-my-account">article</a>.</li></ul><div class="article-notice-warning" role="alert"><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong> Your administrator can enable or disable the Two Factor Authentication for all users in the department, a method to protect your account.</div>