Issue
<p>I want to upload my patient’s data from their Accu-Chek® device to the RocheDiabetes Care Platform.</p>
Solution
<p>Follow the instructions to upload data from your patient’s Accu-Chek® device using Windows or macOS operating systems.</p><p>If it is the first time you are uploading data, the following articles could be helpful to you:<br><a href="/care/professionals/upload-patient-data/how-install-device-link-software-upload-patient-data">How to install the Device Link software to upload patient data</a><br><a href="/care/professionals/upload-patient-data/how-connect-my-patients-device-first-time">How to connect my patient’s device for the first time</a></p>
<ol><li>Click the button <strong>⌃</strong> in the system tray to show hidden buttons and make sure the Device Link <img style="height:20px;width:20px;" alt="" src="/sites/g/files/papvje391/files/support_articles/dl.png"> <br>and Accu-Chek 360 Connection Manager <img style="height:22px;width:20px;" alt="" src="/sites/g/files/papvje391/files/support_articles/cm.png"> icons appear.<br>Connect the Accu-Chek® device to your computer using a USB cable or via the Accu-Chek® Smart Pix device reader. If you are using an infrared (IR) device, via the Accu-Chek® Smart Pix device reader or the USB cable for the Accu-Chek® 360° software, make sure it is in communication mode.</li><li value="3">If auto-upload is enabled, the Data upload confirmation screen will appear. Click <strong>Next</strong> to upload data. See note (Enable automatic uploads).<br><img class="img-fluid" alt="Data upload confirmation screen" src="/sites/g/files/papvje391/files/support_articles/14_02.png"></li><li value="4">A complete list of the Accu-Chek® supported devices and configuration details for data upload is available in the Device Link User Guide.</li><li value="5">If it is the first time you are uploading data from this device, you need to set up the device.</li><li><p>Enter the email and password for your RocheDiabetes Care Platform account and click <strong>Sign in to account</strong>.</p><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong> As a healthcare professional, enter your email address, not the patient’s address.</p></div><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong> For healthcare professionals, to skip this step (within a 24-hour timeframe) and sign in without having to enter your email and password, select the checkbox <strong>Remember me</strong>.</p></div><p><img class="img-fluid" alt="Setup device screen" src="/sites/g/files/papvje391/files/support_articles/14_03.png"></p></li><li value="2"><p>The screen displays the device name and serial number. Click <strong>Next.</strong> </p><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button><strong>Note: Enable automatic uploads </strong><br>If the Device Link icon in your notification area (system tray) shows a red plus sign, it indicates uploads will not automatically begin when you connect an Accu-Chek® device. To change this setting and enable automatic uploads, right-click the icon and select <strong>Enable Auto-Upload - Accu-Chek</strong>.</p></div><p><img class="img-fluid" alt="Enable automatic uploads" src="/sites/g/files/papvje391/files/support_articles/14_04.png"></p></li></ol>
<ol type="1"><li>Make sure the Device Link icon <img alt="Device Link icon" src="/sites/g/files/papvje391/files/support_articles/mac1.png"> or the Accu-Chek® 360° connection manager icon <img style="height:22px;width:20px;" alt="" src="/sites/g/files/papvje391/files/support_articles/cm.png"> appears on your computer’s menu bar, at the top of your screen.</li><li>Connect the device to your computer using a USB cable or via the Accu-Chek® Smart Pix device reader.<br>If you are using an infrared (IR) device, via the Accu-Chek® Smart Pix device reader or the USB cable for the Accu-Chek® 360° software, make sure it is in communication mode.</li><li>When prompted, select <strong>Accu-Chek devices</strong>.</li><li>A complete list of the Accu-Chek® supported devices and configuration details for data upload is available in the Device Link User Guide.</li><li>If it is the first time you are uploading data from this device, you need to set up the device.<ol><li><p>On the Setup device screen, enter the email and password for your RocheDiabetes Care Platform account and click <strong>Sign in to account</strong>.</p><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong> As a healthcare professional, enter your email address, not the patient’s address.</p></div><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong> For healthcare professionals, to skip this step (within a 24-hour timeframe) and sign in without having to enter your email and password, select the checkbox <strong>Remember me</strong>.</p></div><p><img class="img-fluid" alt="Setup device screen" src="/sites/g/files/papvje391/files/support_articles/14_06.png"></p></li><li>The screen displays the device name and serial number. Click <strong>Next.</strong></li></ol></li></ol>
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