Solution

<p>If you can’t install the Device Link software and upload patient data to the RocheDiabetes Care Platform, it could be because a proxy server is modifying a certificate. To check if this is the case:</p><ol><li><p>Connect to:&nbsp;<u>api.rochedc.eu</u>&nbsp;(International users), or <u>api-us.rochedcplatform.com</u> (only for US users) in your browser.</p><p><img src="/sites/g/files/papvje391/files/support_articles/t1.png" alt="api.rochedc.eu"></p></li><li><p>Click on the lock next to the URL and select <strong>Connection is secure</strong>.</p><p><span><img src="/sites/g/files/papvje391/files/support_articles/t2.png" alt="lock icon"></span></p></li><li><p>Click on <strong>Certificate is valid</strong>.</p><p><span style="background-color:transparent;border-style:none;color:rgb(0, 0, 0);display:inline-block;font-family:&quot;Roche Sans&quot;, sans-serif;font-size:11pt;font-variant-alternates:normal;font-variant-east-asian:normal;font-variant-numeric:normal;height:236px;overflow:hidden;vertical-align:baseline;white-space:pre-wrap;width:362px;" id="docs-internal-guid-0b95b082-7fff-b3ec-1260-1c29f0954fe7"><img src="/sites/g/files/papvje391/files/support_articles/t3.png" alt="certificate us valid"></span></p></li><li>Go to details and review that it contains the following information:</li></ol>