System requirements
What are the Accu-Chek Care system requirements
Issue
<p>I want to make sure that my center’s computers and browsers are compatible with the Accu-Chek Care.</p>
Solution
<p>Check the chart to confirm that your center’s computers and browsers are compatible with Accu-Chek Care. </p><h4>System requirements</h4><div class="table-shadow"><div class="main-table"><table class="tablefield table table-striped"><thead><tr><th class="rtecenter" style="width:250px;" scope="col">Browser</th><th class="rtecenter" style="width:250px;" scope="col">Minimum version</th></tr></thead><tbody><tr><td class="rtecenter">Chrome on Windows</td><td class="rtecenter">75.0.3770.142</td></tr><tr><td class="rtecenter">Chrome on macOS</td><td class="rtecenter">75.0.3770.142</td></tr><tr><td class="rtecenter">Firefox on Windows</td><td class="rtecenter">68.0</td></tr><tr><td class="rtecenter">Firefox on macOS</td><td class="rtecenter">68.0</td></tr><tr><td class="rtecenter">Edge on Windows</td><td class="rtecenter">44.18362.1.0</td></tr><tr><td class="rtecenter">Safari on macOS</td><td class="rtecenter">12.1.1</td></tr></tbody></table></div></div><p> </p><h4>Minimum screen resolution</h4><p>1024 x 768 and 16-bit color.</p><p> </p><h4>Web Device Link Plugin</h4><p>Web Device Link is compatible with the following OS:</p><ul class="rteindent1"><li>Windows 11</li><li>Windows 10</li><li>macOS Sequoia</li><li>macOS Sonoma</li></ul><p>For the best performance, we recommend using Chrome, Edge, or Firefox web browsers.</p><div class="article-notice-warning" role="alert"><p> <strong>Note :</strong></p><ul class="rteindent1"><li>USB ports should be open to connect a device reader, such as the Accu-Chek® Smart Pix device reader or use the USB cable to connect to a device.</li><li>Tidepool and Glooko/Diasend might cause device detection conflicts. </li></ul></div><p> </p><h4>Browser settings</h4><p>In Chrome settings > Privacy and security > Third-party cookies </p><ul><li> Set to "Allow Third-party cookies"</li></ul><p> </p><h4>Whitelisted domains </h4><p>Check if your browser can connect to the services required for Accu-Chek Care using <a class="btn outline-text" href="https://support.accu-chek.com/sites/g/files/papvje391/files/support_articles/accu-chek-care-connectivity-checker.html" role="button">Accu-Chek Care Connectivity Checker</a></p><p> </p><h4>Email & Proxy</h4><p>Roche certificates should not be manipulated by any proxy. See <a class="c-link c-link--focus-visible c-link--underline" style="box-sizing:inherit;color:rgba(var(--sk_highlight,18,100,163),1);" href="https://support.accu-chek.com/care/tech-support/upload-patient-data/why-cant-i-install-device-link-software-and-upload-data" target="_blank" data-stringify-link="https://support.accu-chek.com/care/tech-support/upload-patient-data/why-cant-i-install-device-link-software-and-upload-data" data-sk="tooltip_parent" rel="noopener noreferrer"><u>this article</u></a> to know how to check.</p><p><br>Make sure that the following email address(es) are added to the safe sender list, so emails are not blocked/reported as spam: [email protected] <br> </p><p> </p>