Solution

<p>Check the chart to confirm that your center’s computers and browsers are compatible with the RocheDiabetes Care Platform and Device Link.</p><h4>System requirements</h4><div class="table-shadow"><div class="main-table"><table class="tablefield table table-striped"><thead><tr><th class="rtecenter" style="width:250px;" scope="col">Browser</th><th class="rtecenter" style="width:250px;" scope="col">Minimum version</th></tr></thead><tbody><tr><td class="rtecenter">Chrome on Windows</td><td class="rtecenter">75.0.3770.142</td></tr><tr><td class="rtecenter">Chrome on macOS</td><td class="rtecenter">75.0.3770.142</td></tr><tr><td class="rtecenter">Firefox on Windows</td><td class="rtecenter">68.0</td></tr><tr><td class="rtecenter">Firefox on macOS</td><td class="rtecenter">68.0</td></tr><tr><td class="rtecenter">Edge on Windows</td><td class="rtecenter">44.18362.1.0</td></tr><tr><td class="rtecenter">Safari on macOS</td><td class="rtecenter">12.1.1</td></tr></tbody></table></div></div><p>&nbsp;</p><h4>Minimum screen resolution</h4><p>1024 x 768 and 16-bit color.</p><h4>Device Link software</h4><p>Device Link is compatible with the following OS:</p><ul class="rteindent1"><li>Windows 11</li><li>Windows 10</li><li>OSX Big Sur</li><li>OSX Monterey</li><li>OSX Ventura</li></ul><p>Further information can be found in the Device Link User Guide.</p><h4>Web Device Link Plugin</h4><p>Web Device Link is compatible with the following OS:</p><ul class="rteindent1"><li>Windows 11</li><li>Windows 10</li><li>OSX Sonoma</li><li>OSX Ventura</li></ul><p>For the best performance, we recommend using Chrome, Edge,&nbsp;or Firefox web browsers.</p><div class="article-notice-warning" role="alert"><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note :</strong>Tidepool and Glooko/Diasend aren’t compatible with the Device Link software.</div><h4>Whitelisted IP addresses and domains</h4><p>If you are a system administrator, ensure that the following IP addresses and domains are whitelisted and that Ports are open:</p><ul class="rteindent1"><li>International users: *.<u>accu-cheksmartpixonline.com</u>, *.<u>rochediabetes.com</u>, *.<u>rochedcplatform.com</u>, and *.<u>rochedc.eu</u> // <a href="https://cloudflare.com/en-gb/ips/">Cloudflare</a>IP ranges with Port&nbsp;443.</li><li>Only for US users: *.<u>rochedcplatform.com</u> and *.<u>myrdcp.com</u> // <a href="https://cloudflare.com/en-gb/ips/">Cloudflare</a>Ip ranges with Port&nbsp;443.</li></ul><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note :</strong></p><ul class="rteindent1"><li>Roche certificates shouldn’t be manipulated by any proxy. For further information on how to check if a certificate is being modified, follow this <a href="/care/tech-support/upload-patient-data/why-cant-i-install-device-link-software-and-upload-data">article</a>.</li><li>Make sure <u>global-ids.portalsatrochedcplatform.com</u> that is added to the safe sender list so that emails are not blocked/reported as spam.</li><li>USB ports should be open to connect a device reader such as the Accu-Chek® Smart Pix device reader or use the USB cable to connect to the Accu-Chek® 360° software.</li></ul></div><h4>&nbsp;Browser settings</h4><p>In Chrome settings &gt; Privacy and security &gt; Cookies</p><ul><li>General settings is set to&nbsp;Allow all cookies.</li><li>Preload pages for faster browsing and searching is disabled.</li></ul>