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Privacy Statement

Last revised: October 2021

At Roche Diabetes Care GmbH (“Roche”) we are committed to protecting your personal information. This Privacy Policy outlines the types of personal information Roche may collect, the means by which Roche may collect, use, or share your personal information, steps Roche takes to protect your personal information, and choices you are provided with respect to the use of your personal information.

Cookies Preferences

Cookies Preferences

We may use cookies and other technologies (“cookies”) in order to create statistics that help us to improve the quality of our website, including site statistics, to improve your user-experience, e.g. by displaying you third party content , to provide you social media interactions and for marketing purposes. By clicking “Accept All”, you consent to such data processing by Roche and the corresponding transfer of data to third parties. You can also easily configure for what purposes you consent the data being processed. Please press “Confirm Selection” after you have made your selection. If you do not make any selection, the data processing is limited to the extent necessary for the use of the website. Please note that based on these settings, not all functionalities of the page may be available. To withdraw your consent, please click "Manage Consent Preferences" below and “Cookie Preferences” at the bottom of this website . Further information is available in our Cookie Policy.

Cookie policy

Cookie policy

This website is owned and operated by Roche Diabetes Care GmbH (“Roche”) located at Sandhoferstrasse 116, 68305 Mannheim, Germany. Roche may update this notice at any time by publishing changes on this page. You should visit this page from time to time to review these updates.

What are cookies?

Cookies save you the trouble of reentering certain information in some registration areas, help to deliver content-specific information to you, and track which sections of the site are most popular. A ‘cookie’ is actually a file that our web server or the web server of one of our third-party partners may send to your computer when you access one of our sites. This file is then stored on your computer.

Why do we use cookies and other tracking technologies?

We use cookies and related technologies for the following purposes:

  • After you have entered personal information into a form or data field on our site, cookies enable the site to ‘remember’ that information, should you so choose.
  • Cookies and other passive information collection technologies enable us to deliver content that is tailored to your interests and preferences based on your past activity on the site.
  • Cookies and other passive information collection technologies enable us to compile aggregate statistics concerning use of the site, analyze trends, and otherwise administer and improve the site.

What types of personal information is collected through the use of cookies?

Cookies may obtain information identifying your computer or browser as well as information relating to your browsing history. The information we obtain through the use of cookies may be combined with other personal data relating to you.

What types of cookies and other tracking technologies do we use?

Our site may use the following types of cookies and tracking technologies, among others:

  • Session Cookies. Session cookies are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used, for example, to improve navigation on our websites, block visitors from providing information where inappropriate (e.g., the site may remember previous entries of age that are outside the permitted parameters and block subsequent changes) and to collect aggregated statistical information.
  • Persistent Cookies. Persistent cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., Login ID), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences on an ongoing basis.
  • Web Beacons. A web beacon is a piece of software code on a web page or in an e-mail message that is used to track pages viewed or messages opened. Web beacons tell the website server information such as the IP address and browser type related to the visitor's computer. Web beacons may be placed in online advertisements that bring people to our site and on different pages of our site. Web beacons provide us with information on how many times a page is opened and which information is consulted. Web beacons are also known as internet tags, single-pixel GIFs, clear GIFs, and invisible GIFs.
  • Analytics Tools. Our websites may use third party analytics tools to collect information through cookies. Some specific tools we use include:
    • Google Analytics. Our site may use certain Google Analytics Advertising Display Features, which collect information through cookies, including Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt out of having your data used by these cookies, please use Google’s opt-out tool, available here: https://tools.google.com/dlpage/gaoptout/
    • Additional information about how to opt out of targeted advertisement delivery is available below.

How does our site respond to web browser “Do Not Track” signals?

Certain web browsers and other programs may be used to signal your preferences to Roche about how or whether Roche or third parties may collect information about your online activities. Currently, Roche does not respond to such signals.

What choices do you have regarding the delivery of targeted advertisements on third-party sites?

The Digital Advertising Alliance (www.AboutAds.info/choices) and European Interactive Digital Advertising Alliance (www.youronlinechoices.com) maintain websites where consumers can opt out from receiving interest-based advertising from some or all of the network advertising companies participating in the program.
In addition, most internet browsers allow you to change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it, or to automatically refuse all cookies. Please be aware that some functionality of our website that relies on the use of cookies may not be available should you choose to refuse all cookies. Please see our Privacy Notice for more information regarding your rights to access, correct, and delete Personal Data.

Legal statement

Legal statement

Last revised: 

January 17, 2020

No warranty and no liability

While Roche is making great efforts to include accurate and up-to-date information, we make no representations or warranties, express or implied, as to the accuracy or completeness of the information provided on this Website and disclaim any liability for the use of this site or any site linked to it. Roche may change this site at any time without notice but does not assume any responsibility to update it. All users agree that all access and use of this Website and on any Website linked to from this site and the content thereof is at their own risk. Neither Roche nor any other party involved in creating, producing or delivering this Website or on any Website linked to from this site shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use this Website or any Website linked to from this site, or any errors or omissions in the content thereof.

No offer and no solicitation

The information provided on this Website does not constitute an offer of or solicitation for the purchase or disposal of, trading or any transaction in any Roche securities. Investors must not rely on this information for investment decisions.

Forward-looking information

This page may contain forward-looking information. Such information is subject to a variety of significant uncertainties, including scientific, business, economic and financial factors, and therefore actual results may differ significantly from those presented.

Links

Links to third party pages are provided for convenience only. We do not express any opinion on the content of any third party pages and expressly disclaim any liability for all third party information and the use of it.

Trademarks

All mentioned trademarks are owned by or licensed to a Member of the Roche Group.

Copyright

The Website of Roche and the information contained and referenced therein are for informational purposes only. Any reproduction, retransmission or other use is strictly prohibited. Request for permission to reproduce any information contained on this Website should be addressed to the Roche Webmaster.

Explore our Latest Updates

Explore our Latest Updates

Starting July 2024, the RocheDiabetes Care Platform will gradually receive some updates. In this section, you can read about them and check out the How-to articles.

  • New design of the CGM dashboard
    • Aligned with the standard “CaptūrAGP® Version 5.0”.
    • Additional usage improvements to facilitate understanding and detail.
       
  • Rebranding to Accu-Chek Care
    • RocheDiabetes Care Platform is set to undergo a rebranding to Accu-Chek Care, accompanied by a change in its product logo.
      Please note that the new brand will be rolled out gradually on a country basis.
       
  • Other changes & improvements
    • Add support for different carbohydrate units.
    • Pregnancy information is available again when editing a patient.
    • Patient search has been improved.
    • Add support for Croatian language.
    • The Device Link software will start informing the user about a new process to upload data.

 

April 2024

  • Refreshed user interface and new navigation
    • These changes will help you find what you need more intuitively and see the necessary information at a glance. When you first log into the portal, you will see a welcome banner where you can read more about the new navigation.
  • Data sharing - Changes when a patient stops sharing
    • Starting with our previous release, you can connect your patients’ accounts and data to your patient records. Previously, when a patient chose to stop sharing their data, all the data shared by them was no longer visible to you. With this release, when a patient pauses their data sharing with your center all the medical data already shared with the center will continue being available to you, while new medical data by the patient will not be shared unless the patient restores the data sharing, in which case all their historical data will be accessible even if it was generated in the period that they were not sharing data with you. Medical data uploaded by a professional user in a center via Device Link will be visible at all times, regardless of the patient’s data sharing status.
  • HI & LO values (BGM) are now displayed
    • With this release, you will be able to see if there is any HI or LO value for BGM devices for your patient in the selected period of time, by displaying an alert banner on the top-right section of the screen. They will be reflected in the Logbook and included in all the calculations and statistics that are not numeric.
  • New languages
    • Czech, Lithuanian, Romanian and Slovene are now available.

 

October 2023