Issue
<p>I have to install the Device Link software.</p>
Solution
<p>To install the Device Link software, first ensure that you have administrator rights on your computer, then:</p><ol><li>Sign in to your RocheDiabetes Care Platform account.</li><li>Click the <strong>Upload data</strong> icon from the toolbar in the upper section of the screen.</li><li>A Device Link pop-up window displays. Click <strong>Download Device Link software</strong>.</li></ol><p>Follow the appropriate installation instructions according to your computer’s operating system (Windows or macOS).</p>
<div class="video-block"><article class="image-video-container margin-bottom"><section class="column left banner"><div class="video-banner js-trigger-video-modal external-link-popup-disabled"><div class="d-none"><div class="field field--name-field-media-oembed-video field--type-string field--label-hidden field__item"><iframe class="optanon-category-C0004 " allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="410" title="YouTube video player" width="728" src="https://www.youtube.com/watch?v=5NKMXL1MhyI"></iframe></div></div><p><img class="video-banner-img" src="/sites/g/files/papvje391/files/support_articles/hqdefault.jpg" alt=""> <img class="video-banner-icon-play" alt="Play Video" src="/themes/custom/unified/icons/Play-Video.svg"></p></div></section></article></div><ol><li>Double-click the downloaded installation file (Setup.exe).</li><li>If needed, select the language and change the installation destination folder.</li><li>Click <strong>Install</strong>. For Windows installation, Device Link automatically installs two components:<ul><li>The Accu-Chek® 360° connection manager, to support the Accu-Chek® devices connected via USB</li><li>The SINOVO Connection Center, to enable uploads from other supported devices</li></ul></li><li>Select the <strong>Patient</strong> installation mode.</li><li>Click<strong> Finish</strong> when the installation is complete.<br> </li></ol><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong></p><ul class="rteindent1"><li>If you don't have the SINOVO plug-in, contact your system administrator or Customer Support for your country.</li><li>When Device Link is installed and running, icons will appear on your computer’s taskbar or on the desktop. These icons indicate the status of the application and the action, if any, that you should take.</li></ul></div>
<ol><li>Double-click the downloaded installation file (Setup.dmg).</li><li>If needed, select the language and change the installation destination folder.</li><li>Click <strong>Install</strong>.</li><li>The Device Link software will launch when the installation is complete. </li><li>Device Link appears as an icon on the top applications bar. Click on the <strong>icon</strong> to open it.<br><img class="img-fluid" alt="Device Link icon on the top applications bar" src="/sites/g/files/papvje391/files/support_articles/10_07.png"></li></ol><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button">
<img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon">
</button> <strong>Note:</strong>Open Connectivity (the SINOVO Connection Center) is not compatible with Device Link for macOS.</p></div>
