Test strips
How to check my strip delivery status
Issue
<p>I would like to learn more about the strip delivery status.</p><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong> Check with your healthcare professional if the strip delivery services are available to you.</p></div>
Solution
<p>You can view your strip delivery status on the right side of the dashboard.</p>
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Delivery active
<p>A green check in the middle indicates that your delivery is active and will take place on the date displayed.</p><p><img class="img-fluid" alt="Delivery active" src="/sites/g/files/papvje391/files/support_articles/18_02.png"></p> -
Delivery blocked
<p>Your upcoming delivery will be <strong>blocked</strong> if there is not enough data uploaded to the RocheDiabetes Care Platform.</p><p>A red symbol with a "blocked" message will display on the delivery part of the screen. You must upload data from a device in order for a delivery to take place.</p><p><img class="img-fluid" alt="Delivery blocked" src="/sites/g/files/papvje391/files/support_articles/18_03.png"></p> -
Delivery paused
<p>If your delivery card displays <strong>paused</strong>, with an orange symbol, this indicates that your delivery has been temporarily paused.</p><p>To change your status to <strong>active</strong>, click <strong>Resume delivery</strong>. A confirmation message appears, along with your new delivery date.</p><p><img class="img-fluid" alt="Delivery paused" src="/sites/g/files/papvje391/files/support_articles/18_04.png"></p><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Precaution:</strong> Pausing your delivery could result in an insufficient number of test strips. Ensure that you have an adequate supply of test strips before pausing your delivery.</p></div>