Solution

<p>To reset your password:</p><ol><li>Go to&nbsp;<a href="https://mycare.rochediabetes.com">https://mycare.rochediabetes.com</a>&nbsp;(for international users), or&nbsp;<a href="https://www.myrdcp.com">https://www.myrdcp.com</a> (only for US users)</li><li>Click <strong>Forgot password</strong>.</li><li>Enter the email address you used to create your RocheDiabetes Care Platform account.</li><li>Click<strong> Submit</strong>.</li><li>If your account was registered with this email address, you will receive an email with instructions on how to reset your password.</li></ol><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button>If you don't see the email in your inbox,&nbsp;check your spam folder.</p></div><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong>Your password must be at least 8 characters long and contain:</p><ul class="rteindent1"><li>a number</li><li>a lowercase</li><li>an uppercase</li><li>a symbol</li></ul></div><div class="article-notice-warning" role="alert"><p><button class="icon-close notice-icon" type="button"> <img src="/modules/custom/roche_global_settings/templates/icon/Cross.svg" alt="notice close icon"> </button> <strong>Note:</strong><span style="background-color:rgb(250, 250, 250);">If you are facing problems with your email or password, make sure that you enter the same email address you used when you created your RocheDiabetes Care Platform account.</span></p></div>